Refund policy

Warranty Against Defects

At Liven Shop, we want you to be completely satisfied with your purchase. If you're not entirely happy with your product, here's our return and refund policy:

WARRANTY AGAINST DEFECTS

In this Warranty:

We, us, or our means LIVEN PTY LTD (ACN 161 315 519) and our contact details are set out at the end of this warranty;

You, or your means the purchaser or the original end-user of the Goods.

Goods means the product or equipment supplied to you by us pursuant to the Terms and Conditions and which were purchased in Australia.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • Warranty
    • We provide this Warranty to you in addition to any rights or remedies you have under the Australian Consumer Law or any other applicable law (Consumer Law Rights).
    • Subject to the terms of this Warranty, if during the first 12 months from the date of purchase of the Goods from the Supplier (Warranty Period) the Goods prove defective by reason of improper workmanship or materials, we will repair the Goods, resupply the Goods, or issue a full or partial refund to you with respect to any amount paid for the defective part (or all) of your Your Consumer Law Rights may extend beyond the Warranty Period.
    • If any materials, parts or features required to facilitate any repair or replacement pursuant to clause 2 are unavailable or no longer in production, or your model of Goods is no longer available or in production, we will use our best endeavours to use appropriate equivalent materials, parts, features or model.
  • Making a valid warranty claim
    • To claim the benefit of this Warranty, you must:
      • notify us by email as soon as you become aware that the Goods are defective and in any event, within 14 days of when you become aware that the Goods are defective with evidence of proof of purchase of your Goods from us and a description and photographs of the claimed defect;
      • if we ask you to, you must return to return the Goods together with all packaging, parts, accessories and documentation to the contact details set out below; and
      • provide any other information reasonably required by us to assess your claim.
    • Where you return the Goods as part of a Warranty claim under this clause 1, if we find the Goods are covered by this Warranty, we will refund the associated costs of you returning the product to us.
    • Where we accept your claim under this Warranty, clause 2 will apply.
  • When this warranty applies and when it does not
    • This Warranty does not cover any defect which is caused (or partly caused) or contributed to, by any:
      • act or omission, accident, or negligence by you or any third party not engaged by us (including any third party installer of your Goods);
      • failure on your part to follow any instructions or guidelines (including any manual) provided by us or the manufacturer in relation to your Goods or properly maintain your Goods in accordance with any of our instructions or guidelines (including any manual);
      • use of your Goods otherwise than for any application or use specified by us or the manufacturer;
      • continued use of your Goods (where such use is not reasonable) after any defect in your Goods becomes apparent or would have become apparent to a reasonably prudent person;
      • incorporation or installation of or other items into your Goods;
      • failure by you to notify us of any defect in your Goods within a reasonable period of time after you become aware of or ought to have reasonably become aware of the relevant defect;
      • reasonable wear and tear of your Goods;
      • act of God or force majeure event (including but not limited to war, riot, invasion, act of terrorism, contamination, earthquake, flood, fire, or other natural disaster, or any other event or circumstance beyond our or the manufacturer's reasonable control); or
      • installation, repair, replacement, maintenance, altering, overhauling or otherwise compromise of the Goods by you or any person other than us or the manufacturer.
    • General
      • This Warranty is only valid and enforceable in Australia and is governed by the laws of Victoria.
      • No third party reliance: The benefit of this Warranty is for you only, and no other person or third party can rely on or make a claim under this Warranty.
      • No Assignment or transfer: This Warranty or the benefit under this Warranty cannot be assigned or transferred to any other person or third party.
      • Severance: If any provision of this Warranty is held to be void, invalid or illegal or unenforceable in any jurisdiction, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or part of that provision) will be severed from this Warranty without affecting the validity or enforceability of the remainder of that provision or the other provisions in this Agreement.

Contact us for further details:

LIVEN PTY LTD (ACN 161 315 519)

Level 12/520 Collins Street, Melbourne VIC 3000

support@liven.love

03 8797 2847